1. Overview
At MyEnglishHouse.com, we aim to provide high-quality e-learning services. However, if you are not satisfied with your purchase, we offer a refund under certain conditions outlined below.
2. Eligibility for Refund
Refund requests must be made within 14 days of the purchase date.
Refunds are only applicable if you have not accessed more than 20% of the course content.
Refunds will not be provided for any courses that have been fully accessed, downloaded, or completed.
3. How to Request a Refund
To request a refund, please contact our customer service team at support@myenglishhouse.com with your order number and reason for the refund.
4. Refund Process
Once your refund request is approved, we will process your refund to the original payment method within 7-10 business days.
Any applicable transaction fees are non-refundable.
5. Non-refundable Items
Certain items are not eligible for a refund, including but not limited to promotional or discounted courses, digital downloads, and gift vouchers.
6. Course Cancellations
In case MyEnglishHouse.com cancels a course, you will be eligible for a full refund, regardless of the course progress.
7. Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on the Website.
